Work experience in Ukraine 10 years
First Ukrainian International Bank PJSC
Donetsk (Ukraine), www.pumb.ua
Leading specialist of corporate customer service
August 2005 — August 2015
Main responsibilities:
●reception, verification and execution of documents necessary for opening and closing accounts of corporate clients;
●support of transactions on corporate accounts in national and foreign currency;
●support in distribution of monetary funds received in favor of corporate clients from non-residents
●implementation of measures on counteraction to legalization (laundering) of money obtained by criminal means;
●preparing and reporting internal and external users followed by questions
●selling banking products to potential customers, and new customers
●attracting new customers
●the combination and discharge the duties of office Manager during his absence
Achievements:
●the results of the quality Level of customer service, in the period from I to II quarter 2014, increased to 100% level (data from period III to IV quarter of 2013 amounted to ~98%)
●customer retention, legal entities, from transition to service in other banks, in connection with poor conditions of service
●active attraction of new clients (legal entities), as well as active sales of banking products in 2014 increased by 67% in comparison with 2013
Work experience in China 1 year
Lufeng Donghai Greatman International Kindergarten
Full time Job : Monday - Friday 8:00-11:30; 14:30-17:30
Students: children, age from 2 to 8, no more than 30 students per each class
Experience: 1st of September 2015 - 1st of September 2016
Syllabus: stuff provided by school and as well as the teacher’s methods and approaches.
Responsibilities :
1.teaching students English the alphabet together with vocabulary. Topics for vocabulary: animals, colours, movements, feelings etc;
2.Playing different games, singing ABC songs, painting, counting numbers;
3.Providing students with morning exercises.
4.Working with parents in order to practice English with their children at home;
5.Arranging simple competitions to make students being motivated as well as to keep a fun way of studying process.
6.Repeating learning material all the time to increase students’ memorizing skills.
Education
2007 - 2008 Kharkiv national University of Economics (Ukraine)
(Specialist degree)
specialty "Finance", faculty of "Economics and enterprise"
2004 -2007 Kharkiv national University of Economics (Ukraine)
(Bachelors degree)
specialty "Finance", faculty of "Economics and enterprise"
2002-2004 Mariupol technical College of Donetsk State University of Economics and Trade named after M. Tugan-Baranovsky (Mariupol, Ukraine)
(an associate's degree)
faculty "Banking"
2010 – Centennial College, Toronto City, Canada. Work and Study program. ESL courses, Non-degree Program on Early Childhood Assistant. May 2010 — August 2010
2016- Certificate for teachers of English TEFL, 150 hour TEFL/TESOL Master Course, achieving grade A.
Languages
Ukrainian — native
Russian — native
English — advanced
Chinese - basic
Key skills
●Management;
●Customer Service;
●English;
●Banking;
●AccessMS;
●ExcelMS;
●PowerPointMS;
●WordMS;
About me:
Responsible, energetic, self-contained, sociable, striving to achieve a positive contact with my students, able to work in a team, constantly working on improving professional skills and personal qualities.
Hobbies: Working with children, Sports, Dance, Literature, Art, Cooking.
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