Hyderabad Marriott Hotel & Convention Centre &
Courtyard by Marriott Hyderabad
April ‘10- Feb ‘11
As Assistant Manager Human Resources for a Dual Property.
409 Rooms, 5 F&B Outlets, 60,000 Sq Ft Function Centre, Health Club facilities and Executive Lounge, having 687 full time associates.
Primary Objective of the Position
Third in command; reporting to Human Resources Manager, responsible for:
• Day to day administration of Human Resources Department
• Man Power Planning: Ensuring productivity by tracking manpower, ensuring hiring in compliance to headcount budgets. Assisting Department Heads in analyzing hierarchy and streamlining the levels of the department.
• Associate Relations: Organizing activities to help create and sustain a work environment that builds trust and team work. Counseling Associates across departments and addressing their concerns. Implementing Associate Recognition Programs in line with the service requirement of the operations departments to drive Associate Engagement. Developing and implementing Communication Channels for the workforce. Sustaining a work environment that focuses on fair and equitable treatment and Associate satisfaction to enable business success. Overseeing maintenance of Associate services like Cafeteria, Lockers, etc.
• Total Compensation: Overseeing administration of compensation for both management and non management associates. Focus on compliance with Marriott Standard Operating Procedures relating to compensation. Overseeing the administration of Associate Benefits like hospitalization coverage, personal accident coverage, Leave Travel Allowance etc.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others
• Informing and interacting with Human Resources on Associate issues as needed.
• Monitoring processes and evaluating information according to SOP and LSOP requirements.
• Ensuring the implementation of Associate Engagement Survey and associate engagement action plans.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Documenting, Retaining and Managing files for current and terminated associates.
• Overlooking of PAYROLL & Salary Structures across the board
• Managing of Offer, Appointment, Promotion, Increment & Correction Letters for entire staff
• Maintaining of Leave Status& Accruals for the entire staff, keeping a check on the P&L status
• Maintenance of all the Monthly & Weekly reports
• Coordinating of all Spirit to Serve Activities
Marriott International
July ‘08- March ‘10
Hyderabad Marriott Hotel & Convention Centre &
Courtyard by Marriott Hyderabad
As a Voyage Management Trainee - Human Resources
Reporting to Director Human Resources responsible for:
• Learning the basic Human Resources procedures & processes
• Understanding of the SOPs & LSOPs & inculcating the same amongst the Associates
• Editing & Publishing of the Daily News Letter
• Managing of the monthly Associate related activities
• Coordinating for Training sessions
• Taking care of all the in house Industrial Trainees & liaison with all the local Hotel Management Colleges
• Handling of Associate Grievances & Counseling
• Taking care of Housing related issues for inmates at the Company Accommodation
• Maintaining of Man Power Count reports
• Helping with Spirit To Serve Our Community Activities
June 2007- April 2008
HCL - Delhi
As Fieldwork Trainee
HCL Infosystems, Delhi is a company with almost 2,500 employees taking care of the outsourced business needs of customers world over.
Reporting to the Head of Human Resources, responsible for:
• Help with Hiring activities
• MIS Procedures
• Initial screening rounds of interviews
June 2006- April 2007
Bharti Comtel Limited & Bharti Telemedia - Delhi
As Fieldwork Trainee
Bharti Comtel which later got christened as ‘Bharti Airtel Limited’ is a unit which deals with all types of services provided by Airtel.
Bharti Telemedia was the pre opening team for the DTH Services provided by Airtel today.
Reporting to the Director of Human Resources, responsible for:
• Helped with various process & procedures of Recruitment & Selection
• Was part of the Pre-opening team of Bharti Telemedia
November 2005- May 2006
Hongkong & Shanghai Banking Corporation (HDPI)
As Customer Service Executive
HSBC Electronic Data Processing India is a Global Resource centre for all banking & financial needs of HSBC Customers.
Reporting to the Line Manager, responsible for:
• Taking care of Banking needs of all Business Customers of HSBC (UK)
• Handling Calls & solving queries for foreign clients
• Decision making for all sorts of issues that were involved with the account holder.
M.B.A. (Pursuing) Symbiosis Centre for Distance Learning – Pune
Specialization: Human Resources
M. A. Psychology Amity University, Noida 2006-08
. Specialization: Organizational Behaviour
B.A. Psychology St. Ann’s College for Women, Hyderabad 2002-05
Psychology, English Literature, Political Science.
