Woolworths Supermarket, Eltham – November 2007 – December 2014
In the roles of: Customer service supervisor, customer service cashier, grocery assistant and perishable food assistant. Through these roles the skills demonstrated include:
• Customer service skills – Responding to customer complaints in a professional manner. Assisting customers to locate products in an efficient and cheerful manner.
• Monitory skills - Working with cash, ordering change for tills, counting and sending money to the office, ensuring that till balances at the end of my shift.
• Leadership Skills – Managing staff within the service department, as well assisting customers as problems arise, receiving inventories through receiving area.
• Record Keeping skills – Recording data in food safety log in compliance with legislation.
• Organisational Skills – Replenishing stock and ensuring that stock is carefully rotated and presented.
• Manual Lifting Skills – Splitting pallets of inventory as they enter the store.
Volunteer Experience
Red Cross Australia, Households Goods Programme, 2013 September- December 2014
• Organisation- Maintenance and organisation of Warehouse
• Social conduct- communicating with clients
• Manual Lifting Skills – relocating furniture for warehouse to clients as well as donation pickups
• Administration skills- data entry and record keeping of clients’ needs and as well as previous items received
Volunteering in Phnom Penh Orphanage, Month of November 2013
• Teaching- helping those from young children to young adults with English and mathematics homework.
• Caretaking- caring for the children and ensuring their safety.
• Organisation- Organising activities and excursions for the children to ensure they had varying physical activities and intellectual stimulation available.
2014; Teaching English as a Foreign Language (TEFL) and Teaching English to Speakers of Other Languages (TESOL) certifications (120 hours), Teflen Training College.
213-present; Bachelor of Arts, Majoring in International Relations, Latrobe University, Melbourne.
Secondary School, Victorian Certificate of Education (VCE), Eltham High School, Melbourne.
SKILLS
• Advanced computer skills
Able to use: Microsoft Word, various Internet browsers, Microsoft Excel, Spread sheets, Microsoft Outlook, Microsoft PowerPoint and able to type with speed and accuracy.
• Social Skills
Able to work as part of a team, contribute ideas, identify problems and find solutions.
In my current customer service role I actively listen to customer complaints and use my skills to reach a harmonious outcome.
• Initiative
Able to work independently, prioritise and consider what needs doing, assess problems and act on them.
• Communication Skills
As I have a younger brother with special needs who has difficulty communicating using spoken language, I have learnt to find other ways such as non – verbal communication to overcome this problem.
