CONVERGYS (AT&T- North America)
7F iHub2 Northgate Cyberzone Alabang Muntinlupa City 1770
Commitment Representative May 28,2013-Present Job Description: Call back customers to check if their issue was resolved by the last Agent who assisted them and to check if there is other concern. Assist customer for any further assistance.
Sales & Services Representative August 31,2012-May 28,2013
Job Description: Assist in addressing common customer problems receive calls from North America. Confirm customer understanding of the solutions regards to billing, new products/services, coverage and Troubleshooting related issues. Builds and provide additional customer education as needed. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
TELETECH (T-mobile-North America)
19/F, Robinsons Cybergate 3 (Pioneer St.), Mandaluyong City
General Care February 2012 - July 2012
Job Description: Receiving calls and builds Customer loyalty through timely and effective on call resolution and ensure customer retention to North America Customers. Provide Support Customer Care regards with billing, coverage and Troubleshooting related issues. Builds subject matter expertise on all T-Mobile products, features, and Services. Keep abreast of the rapidly evolving T-Mobile technology.
C&J SABAS LEARNING CENTER
B1 L10 Brgy. San Antonio Parkspring Subd. San Pedro, Laguna
Kinder, Nursery and Grade 1-3 Teacher January 2011- Jan. 2012
Job Description: Supervise children closely in the classroom, attending to their needs when necessary. Preparing creative activities that the children can participate in. Monitoring children’s progress and development and discuss to other teacher and parents. Planning and supervising field trip and class projects.
APPCO GROUP ASIA (UNICEF PHILIPPINES) January 2011- July 2011
Marketing Representative/Corporate Trainor
Job Description: Face –to- Face presentations to customers. Provide customer support. Apply sales techniques in order to promote brand awareness and to increase sales. Hiring and conduct competent training sessions to sales representative and group meetings.
UNICEF Professional Fundraiser
Job Description: Visit different places around the country. Invited individuals to support UNICEF Filipino kids and become part of donor program called Champion for Children.
PRIVATE ONLINE TUTOR January 2010- November 2010
Self-Employed- Teaching ESL subjects.
TELETECH (Verizon)
Level 1& 2 Robinsons Place Nova. Q.C
Outbound VASIP Tech July 2008-Oct 14, 2009
Job Description: Receiving endorsement call from Inbound VASIP (Value added Services Integrated Platform) agents for further troubleshooting. To remove other third party security software and a call need escalated to Radialpoint department manufacturer of the security software. Call back customers to check if their issue was resolved by the last Agent who assisted them and to check if there is other concern.
TELETECH (Best Buy) October 2006 – January 2007
Customer Service Representative-Level 1& 2 Robinsons Place Nova. Q.C.
Job Description: Receiving calls from U.S Customer regarding their online purchase in Bestbuy.com. Do different modification in customers order as per customer request Level of Service, Shipping method, and delivery date and address and place online order to them.
FAIRVIEW GENERAL HOSPITAL August 14 - 26, 2006
Caregiver-Don Marcos Ave Q.C
Assigned in WARD
Collects patient’s data. Obtains vital signs, heights and weights, and other delegated measurements per area policy and standards of care. Reports abnormalities and/or changes to the Patient.
Assigned in EMERGENCY
Obtains vital signs. Apply first aide to patient. Administering Nebulizer, Oxygen, Sunctioning to patient. Assist RN/Doctor in inserting IV.
ANAWIM Lay Missions Foundation, Inc. Aug 28- Sept. 1, 2006
56 Chicago st. Cubao, Q.C
Caregiver (On-Job-Training)
Job Description: Experience with medical rehabilitation of geriatric clients .Delivered meals and helped with set up to elderly and disabled residents living at home in the community.
HTMT: C-Cube (ABS-CBN International)
86 E. Rodriguez Jr. Ave, Brgy Ugong Norte, Q. C
Customer Service Representative September. 2, 2005-July 31, 2006
Job Description: Receiving calls from TFC subscribers especially in North America. Receiving Phone-in customer inquiries and request regarding billing, LDD (long Distance Direct), creates feedback and activate new account.
NBN( National Broadcasting Network)
On-Job-Training - Broadcast Complex, Visayas Avenue August 14-16 2004
Diliman, Quezon City
ABS-CBN Interactive
On-Job-Training -9/F ELJ Communications Center corner May 5-14, 2004
Mother Ignacia Avenue and Eugenio Lopez Drive,
South Triangle, Q.C
DOST-ASTI (Advance Science and Technology Institute) July 2003-March 2004
Student Assistant—2F ASTI Bldg. C.P Garcia Ave. UP TechnoPark, Diliman, Q.C
Job Description: Responsible in all administrative duties including Front desk task-Microelectronics Division.
MACGRO INTERNATIONAL CORPORATION September 2000-March 2001
Office Admin Staff—310 Maritima Bldg. 117 Dasmarinas St. Binondo Manila
Job Description: Responsible in all administrative duties including Front desk
