Personal TOEFL-Tutor Beijing, China
English Instructor (Contractor) 02/14-Present
• I Instruct clients on how to prepare for external exams
• I assist in improving reading and listening comprehension
• I teach English one-on-one and to classes of over 20 children, between the ages of 4 and 9.
IMPAQ International LLC Columbia, MD
Telephone Research Interviewer 07/2013-12/2013
• Conducted interviews for multiple research studies using computer-assisted telephone interviewing (CATI) for data collection.
• Conducted surveys with accuracy, consistency and reliability; performing other survey-related activities such as tracing and locating; assisting with other duties as assigned by the Survey Center Supervisors.
Student Government Association at UMBC Baltimore, MD
Coordinator of Internal Communications 07/2013-12/2013
• Led my staff in the creation of a system for effective communication within the Student Government Association (SGA).
• Kept the SGA president apprised of every new development within the organization.
• Conducted research with my team on how to implement initiatives within the UMBC community.
Maryland Office of Attorney General for Baltimore Baltimore, MD
Intern 01/2013-05/2013
• Researched and compiled necessary information (usually legal research).
• Fulfilled several clerical duties; attended meetings and toke accurate notes.
Office of the State’s Attorney for Baltimore Baltimore, MD
Intern 08/2012-12/2012
• I registered victims and witnesses as they entered the Victim/Witness Waiting Room and escorted victims to court when necessary.
• I prepared victims contact sheets, generated summons, and prepared letters informing victims and witness of their court date, time, and location; I assisted victims with the Crime Victim Notification Request and Demand For Rights form as well as the Criminal Injuries Compensation Board (CICB) application; I assisted victims with basic questions and concerns in reference to their cases; I also helped victims with restitution information; I went to court to observe emergency arraignment, adjudicatory, and restitution hearings.
TheraCom Rockville, MD
Reimbursement Case Advocate/Customer Service Representative 9/2011-1/2012
• Managed patient accounts utilizing strong organizational skills while serving as a strong advocate on their behalf
• Researched insurance coverage and obtained authorizations; resolved billing/collection issues, and interacted w/physicians, patients, insurers and pharmaceutical reps; provided a high level of customer service in a call center environment.
Tsinghua University Expected Graduation Date: May 2016
Master’s degree in Public Administration
University Of Maryland, Baltimore County (UMBC) December 2013
Bachelor’s degree in Political Science with a Minor in International Affairs
Howard Community College (HCC)
Associates of Arts in Pre-Pharmacy December 2010
